Terms & Conditions
TERMS AND CONDITIONS
Thank you for choosing Custom Plastic Printers, Inc. d/b/a VendGiftCards.com
(“VendGiftCards.com” and also referred to us as “we”, “us” or “our”). To ensure excellent service, our
terms and conditions are set forth below. Using our website, obtaining a quote or placing an order
constitutes acceptance of these terms. Therefore, if you have any questions, please contact us.
QUOTATIONS/ACCURACY OF SPECIFICATIONS
VendGiftCards.com is pleased to provide you with a free quote. You must provide accurate
specifications because our quotes are based on the information provided. If the order deviates from the
original specifications (copy, artwork, electronic files or other specifications), VendGiftCards.com may
need to review and modify the quote. Art submittal specifications guidelines are located on our web
site. Project quotes are valid for up to 30 days unless VendGiftCards.com notifies you otherwise.
PROOF APPROVAL/COLOR PROOFING
VendGiftCards.com provides a proof to give you the opportunity to ensure that your project will meet
your specifications. Please check all card specifications on this proof form carefully because once a proof
is approved, VendGiftCards.com will not accept any liability for errors found after the cards have been
printed. This proof indicates the spelling of the text matter, location of all type, and colors.
VendGiftCards.com recommends that you double check the proof to make certain the proof is
accurate. If you wish to correct the proof, you may do so and resubmit the files. If your changes require
creative work by VendGiftCards.com, such as art creation, modification or proof revision or result in
VendGiftCards.com issuing more than 2 proofs, additional charges apply.
Color
VendGiftCards.com will try to match colors as closely as possible to ensure correctness and accuracy.
However, because of standard variation in the printing process, you agree that VendGiftCards.com’
cannot guarantee a color match. In addition, the proof does not represent actual colors because colors
appear different based on the equipment and viewing method. For example, colors may appear
different based on the type of computer, monitor or printer, and printing on plastic is at 300 dots per
inch (dpi) whereas printing on paper is at 1200 dpi which may also make the colors appear somewhat
different. If you have questions about color, please contact us or you can check the color further in a
PMS color chart or pantone book. In addition, if color accuracy is imperative, you can request a press
proof which shows how the color will actually print. Although there is an additional fee for a press proof,
this is the best way to ensure the color matches your needs.
CREATIVE WORK
For your convenience, VendGiftCards.com offers creative design services at the highly competitive rate
of $75 per hour. VendGiftCards.com staff can create your logo or other artwork. Creative design
services are billed in 15 minute increments. VendGiftCards.com retains ownership rights of sketches,
copies and all other creative work we develop or provide until the work is paid for.
PAYMENT
Upon receipt of project proof approval, VendGiftCards.com will charge 100% of the quoted project
price. Unless VendGiftCards.com’ accounting department has approved credit terms, you must make
full payment of the quoted project price before VendGiftCards.com will begin production.
VendGiftCards.com accepts Visa, MasterCard, American Express, Discover or payment by PayPal,
check, or wire transfer.
Upon completion of the project and, prior to shipping, you must pay for any charges beyond those
already paid for, such as charges for shipping, additional taxes, creative services, rush fees and/or any
sales tax payable for the services.
If terms are extended, accounts not paid on time are subject to a 1.5% monthly finance charge. If the
account becomes past due, you also agree to pay VendGiftCards.com’ collection costs and fees
associated with account collection, whether litigation is initiated or not.
As security for payment, VendGiftCards.com may hold and place a lien on any of your property in
VendGiftCards.com’ possession. VendGiftCards.com’ lien rights apply even in cases of extended
credit, accepted notes, trade acceptances, or guaranteed payments.
PURCHASE ORDERS
VendGiftCards.com can receive purchase orders via general mail, courier, phone, fax or electronic mail.
However, to promote accuracy, all oral orders must be followed with a confirming written
communication by letter, fax or e-mail.
ELECTRONIC MANUSCRIPT OR IMAGE
You should always maintain a copy of all original files whether you submit your file via email, CD or
other format. VendGiftCards.com is not responsible for accidental damage to files or media that you
supply or for the accuracy of finished input or final output. We cannot evaluate our ability to work with
your digitally submitted files until we receive them and we cannot assume liability for problems that
may arise from your digitally submitted files.
PRODUCTION/TURN TIMES
VendGiftCards.com begins production promptly upon receiving proof approval and payment, unless
the printing also requires personalization or other value added steps that require you to provide files.
For that work, VendGiftCards.com will begin production turnaround time when we receive complete
and correct files.
VendGiftCards.com production is typically 10 business days. Upon completion, VendGiftCards.com
will promptly ship your order. VendGiftCards.com is not liable for delays due to state of war, riot, civil
disorder, fire, strikes, accidents, actions of government or civil authority, acts of God, or other causes
outside of our control.
Client acknowledges that pieces may be subject to horizontal and vertical shift of up to but no more
than 1/8" and to plan artwork / text accordingly. The safe zone for all non custom pieces is indicated on
the artwork template.
RUSH ORDERS
VendGiftCards.com can generally accommodate rush orders but rush orders are subject to our
management and production approval. Contact us with your deadline so we can help you determine
whether to expedite production, shipping, or both. VendGiftCards.com will charge additional rush fees
based on the production and delivery time requested.
CANCELLATIONS
You may cancel an order prior to production or during production. However, VendGiftCards.com will
be entitled to payment as determined by VendGiftCards.com for all work already performed.
MATERIALS YOU PROVIDE
VendGiftCards.com can often print on materials you provide if the materials meet our specifications,
such as correct weight and thickness. All materials that you provide must be usable without alteration or
repair by VendGiftCards.com. In addition, VendGiftCards.com is not responsible for discrepancies
between delivery tickets and actual counts or spoilage by VendGiftCards.com.
OVER-RUNS AND UNDER-RUNS
VendGiftCards.com endeavors to print the quantity of items you order. However, given the printing
process, some deviation in quantity can occur. Any over-runs and under-runs will not exceed 10% and
VendGiftCards.com will bill for actual quantity delivered. If you require a guaranteed quantity, you
must specify that requirement at order approval and your request is subject to VendGiftCards.com’
approval.
ADVERTISING PRODUCTS
You grant VendGiftCards.com the right to feature any product in its advertising or promotional
material unless you specifically notify us in writing of your objection when you place your order.
RESPONSIBILITY FOR CONTENT - COPYRIGHTS/ OTHER RIGHTS
By submitting material to us, you warrant that the subject matter to be printed is not copyrighted or
otherwise protected by a third party and that you have not removed a copyright notice in preparing the
subject matter. Because subject matter does not have to bear a copyright notice to be protected by
copyright law, absence of such notice does not assure a right to reproduce. By submitting material to us,
you also warrant that it does not contain content that is libelous or scandalous, or content that
threatens anyone’s right to privacy or other personal or economic rights. However, VendGiftCards.com
may, in its sole discretion, refuse to print content it views as illegal, libelous, scandalous, or otherwise
improper. Because you are responsible for ensuring that all content is legal and appropriate, you agree
to indemnify, defend with counsel approved by VendGiftCards.com, and hold harmless
VendGiftCards.com, its affiliates, directors, officers and employees against any and all losses, claims,
damages, legal fees, expenses or liabilities which VendGiftCards.com may incur as a result of content
you provide.
ACCEPTANCE
You must report any shortage, error, damage or any other concern relating to the project to Plastic
Printers in writing within 24 hours of delivery of the shipment. VendGiftCards.com must authorize
return before you return any product. VendGiftCards.com’ liability extends only to the reprint of the
product as it was approved on the proof, and only upon return of the misprinted product.
VendGiftCards.com is not responsible for replacing stock or materials you provided.
Any damages, loss or issues with product after VendGiftCards.com transfers the project to the carrier
become your liability and responsibility other than printing errors made by VendGiftCards.com which
you report to VendGiftCards.com within 24 hours of delivery of the shipment as explained above. If
you do not report any shortage, error, damage, or other concern within 24 hours of delivery of the
shipment, the project is deemed accepted with the agreement that VendGiftCards.com has satisfied
the terms, conditions and specifications of the project.
DISCLAIMER OF WARRANTIES/LIMIT ON LIABILITY
VendGiftCards.com warrants that the work will conform to the description in the agreed upon order.
VendGiftCards.com disclaims every other warranty. For example, all copy, proofs and preparatory work
shown to you are intended only to illustrate the general type and quality of the work; they do not
represent the actual work. VendGiftCards.com’ maximum liability for all damages, whether by
negligence, contract or otherwise, will not exceed the dollar amount paid to VendGiftCards.com and
VendGiftCards.com will not be liable for special, indirect, incidental or consequential damages, loss of
profits, economic loss, or loss of goodwill.
STORAGE OF MATERIALS
You may request that VendGiftCards.com retain materials for occasional printing, such as in the case of
printing names on membership cards. VendGiftCards.com will retain materials until you have accepted
the project. However, VendGiftCards.com will not be liable for any loss or damage to stored material.
ADDITIONAL TERMS FOR ON-LINE STORE ITEMS
Orders/Cancellations
VendGiftCards.com typically maintains an inventory of all standard (non-customized) products offered
on its online store. VendGiftCards.com generally processes and ships these items with 24-48 hours of
you placing the order. If you need to cancel an order, you may do so prior to shipment and
VendGiftCards.com will process a credit for the purchase price less the PayPal order processing fee.
Returns
You may return all on-line store items within 24 hours of the delivery of the shipment. Prior to returning
items, you must obtain a return authorization number from VendGiftCards.com. Returned items must
be unused and resalable and in original packaging. If your return meets these conditions,
VendGiftCards.com will issue a credit for the purchase price less a 15% restocking fee, PayPal
transaction fees and shipping charges paid by VendGiftCards.com. You are responsible for shipping
costs to return product.
APPLICABLE LAW AND GENERAL TERMS
Minnesota law shall govern these terms. The failure to use or assert any right set forth in these terms is
not a waiver of any right. These terms are the entire agreement between the parties with respect to the
subject matter covered in these terms. Therefore, they supersede all prior agreements or statements
relating to such subject matter. VendGiftCards.com may amend these terms by publication on our
website.