Terms & Conditions


Thank you for choosing Custom Plastic Printers, Inc. d/b/a VendGiftCards.com

(“VendGiftCards.com” and also referred to us as “we”, “us” or “our”). To ensure excellent service, our

terms and conditions are set forth below. Using our website, obtaining a quote or placing an order

constitutes acceptance of these terms. Therefore, if you have any questions, please contact us.


VendGiftCards.com is pleased to provide you with a free quote. You must provide accurate

specifications because our quotes are based on the information provided. If the order deviates from the

original specifications (copy, artwork, electronic files or other specifications), VendGiftCards.com may

need to review and modify the quote. Art submittal specifications guidelines are located on our web

site. Project quotes are valid for up to 30 days unless VendGiftCards.com notifies you otherwise.


VendGiftCards.com provides a proof to give you the opportunity to ensure that your project will meet

your specifications. Please check all card specifications on this proof form carefully because once a proof

is approved, VendGiftCards.com will not accept any liability for errors found after the cards have been

printed. This proof indicates the spelling of the text matter, location of all type, and colors.

VendGiftCards.com recommends that you double check the proof to make certain the proof is

accurate. If you wish to correct the proof, you may do so and resubmit the files. If your changes require

creative work by VendGiftCards.com, such as art creation, modification or proof revision or result in

VendGiftCards.com issuing more than 2 proofs, additional charges apply.


VendGiftCards.com will try to match colors as closely as possible to ensure correctness and accuracy.

However, because of standard variation in the printing process, you agree that VendGiftCards.com’

cannot guarantee a color match. In addition, the proof does not represent actual colors because colors

appear different based on the equipment and viewing method. For example, colors may appear

different based on the type of computer, monitor or printer, and printing on plastic is at 300 dots per

inch (dpi) whereas printing on paper is at 1200 dpi which may also make the colors appear somewhat

different. If you have questions about color, please contact us or you can check the color further in a

PMS color chart or pantone book. In addition, if color accuracy is imperative, you can request a press

proof which shows how the color will actually print. Although there is an additional fee for a press proof,

this is the best way to ensure the color matches your needs.


For your convenience, VendGiftCards.com offers creative design services at the highly competitive rate

of $75 per hour. VendGiftCards.com staff can create your logo or other artwork. Creative design

services are billed in 15 minute increments. VendGiftCards.com retains ownership rights of sketches,

copies and all other creative work we develop or provide until the work is paid for.


Upon receipt of project proof approval, VendGiftCards.com will charge 100% of the quoted project

price. Unless VendGiftCards.com’ accounting department has approved credit terms, you must make

full payment of the quoted project price before VendGiftCards.com will begin production.

VendGiftCards.com accepts Visa, MasterCard, American Express, Discover or payment by PayPal,

check, or wire transfer.

Upon completion of the project and, prior to shipping, you must pay for any charges beyond those

already paid for, such as charges for shipping, additional taxes, creative services, rush fees and/or any

sales tax payable for the services.

If terms are extended, accounts not paid on time are subject to a 1.5% monthly finance charge. If the

account becomes past due, you also agree to pay VendGiftCards.com’ collection costs and fees

associated with account collection, whether litigation is initiated or not.

As security for payment, VendGiftCards.com may hold and place a lien on any of your property in

VendGiftCards.com’ possession. VendGiftCards.com’ lien rights apply even in cases of extended

credit, accepted notes, trade acceptances, or guaranteed payments.


VendGiftCards.com can receive purchase orders via general mail, courier, phone, fax or electronic mail.

However, to promote accuracy, all oral orders must be followed with a confirming written

communication by letter, fax or e-mail.


You should always maintain a copy of all original files whether you submit your file via email, CD or

other format. VendGiftCards.com is not responsible for accidental damage to files or media that you

supply or for the accuracy of finished input or final output. We cannot evaluate our ability to work with

your digitally submitted files until we receive them and we cannot assume liability for problems that

may arise from your digitally submitted files.


VendGiftCards.com begins production promptly upon receiving proof approval and payment, unless

the printing also requires personalization or other value added steps that require you to provide files.

For that work, VendGiftCards.com will begin production turnaround time when we receive complete

and correct files.

VendGiftCards.com production is typically 10 business days. Upon completion, VendGiftCards.com

will promptly ship your order. VendGiftCards.com is not liable for delays due to state of war, riot, civil

disorder, fire, strikes, accidents, actions of government or civil authority, acts of God, or other causes

outside of our control.

Client acknowledges that pieces may be subject to horizontal and vertical shift of up to but no more

than 1/8" and to plan artwork / text accordingly. The safe zone for all non custom pieces is indicated on

the artwork template.


VendGiftCards.com can generally accommodate rush orders but rush orders are subject to our

management and production approval. Contact us with your deadline so we can help you determine

whether to expedite production, shipping, or both. VendGiftCards.com will charge additional rush fees

based on the production and delivery time requested.


You may cancel an order prior to production or during production. However, VendGiftCards.com will

be entitled to payment as determined by VendGiftCards.com for all work already performed.


VendGiftCards.com can often print on materials you provide if the materials meet our specifications,

such as correct weight and thickness. All materials that you provide must be usable without alteration or

repair by VendGiftCards.com. In addition, VendGiftCards.com is not responsible for discrepancies

between delivery tickets and actual counts or spoilage by VendGiftCards.com.


VendGiftCards.com endeavors to print the quantity of items you order. However, given the printing

process, some deviation in quantity can occur. Any over-runs and under-runs will not exceed 10% and

VendGiftCards.com will bill for actual quantity delivered. If you require a guaranteed quantity, you

must specify that requirement at order approval and your request is subject to VendGiftCards.com’



You grant VendGiftCards.com the right to feature any product in its advertising or promotional

material unless you specifically notify us in writing of your objection when you place your order.


By submitting material to us, you warrant that the subject matter to be printed is not copyrighted or

otherwise protected by a third party and that you have not removed a copyright notice in preparing the

subject matter. Because subject matter does not have to bear a copyright notice to be protected by

copyright law, absence of such notice does not assure a right to reproduce. By submitting material to us,

you also warrant that it does not contain content that is libelous or scandalous, or content that

threatens anyone’s right to privacy or other personal or economic rights. However, VendGiftCards.com

may, in its sole discretion, refuse to print content it views as illegal, libelous, scandalous, or otherwise

improper. Because you are responsible for ensuring that all content is legal and appropriate, you agree

to indemnify, defend with counsel approved by VendGiftCards.com, and hold harmless

VendGiftCards.com, its affiliates, directors, officers and employees against any and all losses, claims,

damages, legal fees, expenses or liabilities which VendGiftCards.com may incur as a result of content

you provide.


You must report any shortage, error, damage or any other concern relating to the project to Plastic

Printers in writing within 24 hours of delivery of the shipment. VendGiftCards.com must authorize

return before you return any product. VendGiftCards.com’ liability extends only to the reprint of the

product as it was approved on the proof, and only upon return of the misprinted product.

VendGiftCards.com is not responsible for replacing stock or materials you provided.

Any damages, loss or issues with product after VendGiftCards.com transfers the project to the carrier

become your liability and responsibility other than printing errors made by VendGiftCards.com which

you report to VendGiftCards.com within 24 hours of delivery of the shipment as explained above. If

you do not report any shortage, error, damage, or other concern within 24 hours of delivery of the

shipment, the project is deemed accepted with the agreement that VendGiftCards.com has satisfied

the terms, conditions and specifications of the project.


VendGiftCards.com warrants that the work will conform to the description in the agreed upon order.

VendGiftCards.com disclaims every other warranty. For example, all copy, proofs and preparatory work

shown to you are intended only to illustrate the general type and quality of the work; they do not

represent the actual work. VendGiftCards.com’ maximum liability for all damages, whether by

negligence, contract or otherwise, will not exceed the dollar amount paid to VendGiftCards.com and

VendGiftCards.com will not be liable for special, indirect, incidental or consequential damages, loss of

profits, economic loss, or loss of goodwill.


You may request that VendGiftCards.com retain materials for occasional printing, such as in the case of

printing names on membership cards. VendGiftCards.com will retain materials until you have accepted

the project. However, VendGiftCards.com will not be liable for any loss or damage to stored material.



VendGiftCards.com typically maintains an inventory of all standard (non-customized) products offered

on its online store. VendGiftCards.com generally processes and ships these items with 24-48 hours of

you placing the order. If you need to cancel an order, you may do so prior to shipment and

VendGiftCards.com will process a credit for the purchase price less the PayPal order processing fee.


You may return all on-line store items within 24 hours of the delivery of the shipment. Prior to returning

items, you must obtain a return authorization number from VendGiftCards.com. Returned items must

be unused and resalable and in original packaging. If your return meets these conditions,

VendGiftCards.com will issue a credit for the purchase price less a 15% restocking fee, PayPal

transaction fees and shipping charges paid by VendGiftCards.com. You are responsible for shipping

costs to return product.


Minnesota law shall govern these terms. The failure to use or assert any right set forth in these terms is

not a waiver of any right. These terms are the entire agreement between the parties with respect to the

subject matter covered in these terms. Therefore, they supersede all prior agreements or statements

relating to such subject matter. VendGiftCards.com may amend these terms by publication on our